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How to take a balanced approach to your digital strategy for maximum social impact


Digital marketing has become an essential component in the success of any organization, including charities. This is because it provides a platform for reaching out to a broader audience and creating awareness about their cause. However, with so many digital marketing strategies available, it can be challenging for charities to choose the right approach. In this blog post, we will discuss the Balanced Scorecard Digital Marketing Approach for Charities.



Understanding the Balanced Scorecard Approach

Balanced Scorecard Approach is a management tool that helps organizations to align their business objectives with their strategy, vision, and mission. It is a framework that enables organizations to measure, monitor and manage their performance. The Balanced Scorecard Approach comprises four perspectives: financial, customer, internal processes, and learning and growth. These perspectives are tailored to ensure that the organization meets its objectives in a balanced way.

Applying the Balanced Scorecard Approach to Digital Marketing for Charities

When applying the Balanced Scorecard Approach to digital marketing for charities, the four perspectives translate into specific metrics.


Financial Perspective

The financial perspective focuses on the revenue generated from the digital marketing campaigns. Charities can use metrics such as the cost per click, conversion rates, and return on investment (ROI) to measure the effectiveness of their campaigns.

Customer Perspective

The customer perspective focuses on the donors and supporters of the charity. Charities can use metrics such as click-through rates, engagement rates, and social media mentions to measure the level of engagement with their audience.

Internal Processes Perspective

The internal process perspective focuses on the internal processes that drive the digital marketing campaigns. Charities can use metrics such as the time taken to create and launch a campaign, the number of campaigns launched per month, and the quality of content to measure the efficiency of their internal processes.

Learning and Growth Perspective

The learning and growth perspective focuses on the continuous improvement of the digital marketing campaigns. Charities can use metrics such as the number of followers gained, the number of new donors, and the feedback from donors to measure the impact of their campaigns and identify areas for improvement.

In Conclusion

The Balanced Scorecard Digital Marketing Approach is an effective tool for charities to align their digital marketing campaigns with their overall mission and objectives. By using the four perspectives, charities can measure, monitor and manage the effectiveness of their campaigns. This approach enables charities to continuously improve their campaigns, engage with their audience, and achieve their goals.


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